A Disappointing Dining Experience: A Letter to the Restaurant Manager

You should spend about 20 minutes on this task.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In your letter,
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take.
Write at least 150 words.”

Dear Sir or Madam,

I am writing to bring to your attention a significant issue regarding a mobile phone I recently purchased from your company. My name is John Smith, and I bought a brand-new smartphone, model XYZ-123, from your store on June 1st, 2023.

Unfortunately, within a few days of purchase, the phone abruptly stopped working. Despite my attempts to troubleshoot the issue and speaking with one of your company representatives a week ago, the problem remains unresolved. The representative assured me that the phone would be repaired and returned to me promptly, but I have not received any updates or the repaired phone so far.

Considering the inconvenience caused and the considerable amount of money I spent on this purchase, I kindly request that your company takes immediate action to rectify the situation. I expect the faulty phone to be replaced with a new one as soon as possible. Alternatively, if repair is the only available option, I urge you to expedite the process and provide regular updates on the progress.

I trust that your company values customer satisfaction and will promptly address this matter. I look forward to receiving a satisfactory resolution to this issue within the next week. Thank you for your attention and prompt action in advance.

Yours faithfully,

John Smith