Mobile Phone Complaint Letter: IELTS Writing Task 1 Sample Answer

You should spend about 20 minutes on this task.
You have bought a new mobile phone and in a few days of purchase, it has stopped working.
You have spoken to the company representative a week ago but it has still not been repaired.
Write a letter to the company.
In your letter, introduce yourself explain the situation say what action you would like the company to take.

Write at least 150 words.

Dear Sir or Madam,

I hope this letter finds you well. My name is John Smith, and I recently purchased a mobile phone (Model: XYZ123) from one of your retail outlets. Unfortunately, within a few days of the purchase, the phone stopped working, leaving me unable to use its features.

I promptly contacted one of your company representatives on [date], and they assured me that the issue would be resolved within a week. However, it has now been more than a week, and my phone is still not functioning properly. This has caused me considerable inconvenience, as I rely on my mobile phone for both personal and professional communication.

I kindly request that your company take immediate action to address this issue. Please arrange for the repair or replacement of my faulty mobile phone as soon as possible. If a repair is not feasible, I would appreciate receiving a new, fully functional device of the same model, or a refund of my purchase.

I look forward to your prompt response and resolution of this matter. You can contact me at or by phone at (123) 456-7890. Thank you for your attention to this issue.

Yours faithfully,
John Smith